Return and Refund Policy for Dwaekki Skzoo Plush Items

As a valued customer of JYP SHOP, it is essential to understand our return and refund policy before making a purchase. We strive to provide high-quality products that meet your expectations; however, we also have certain conditions under which returns or refunds may be accepted.

Not Refundable Items

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Items specified as 'not refundable' due to the change of mind (made-to-order/pre-order products) are not eligible for returns or exchanges. Before requesting an exchange or return, please review our FAQs to ensure you understand our policy.

Returns and Refunds

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Returns for defective and mis-shipped items are accepted when requested within 7 days of delivery. To initiate a return or refund, make a private inquiry to our customer service team, providing the following information:

* A picture or video of the item in question

* Order number

* Barcode

* Reason for return

Please note that recipients are responsible for taxes or customs charges levied on imported products by local customs offices. For more information, contact your local customs office.

Customs Charges and Clearance

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Customs charges are calculated based on the materials, manufacturing methods, and purposes of imported products. Delays in delivery due to custom clearance or shipping operations may occur.

Out-of-Stock Items and Pre-Order Products

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If an item is out of stock or part of a pre-order, you will be notified individually. In such cases, your shipment will be dispatched when all items are prepared.

Shipping and Delivery

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Delivery times vary depending on your destination, typically taking between 5 to 30 business days. Shipping may be delayed due to stock availability and warehousing operations. For more information, please visit our Customer Service board.

Product Authentication

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All JYP SHOP products sold by official distributors feature a holographic authentication sticker. Please note that the design, measurements, and material of the actual product may change during the manufacturing process.

Missing Components and Defective Products

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If your item is missing components or defective, please provide a video containing the requirements on the packaging sticker to receive additional shipments. This is not considered a defect or grounds for exchange or return.

Sewn Items and Printed Goods

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Sewn items may vary in shape and have unclean seams, while printed goods such as photo cards may have scratches, nicks, and dents under 5MM that are not grounds for exchange or return.

Small Scratches and Imperfections

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Some products may exhibit small scratches or imperfections. These minor issues do not constitute a valid reason for return or exchange.

By understanding our return and refund policy, you can make informed purchasing decisions and enjoy your Dwaekki Skzoo plush items with confidence. If you have any questions or concerns, please don't hesitate to contact our customer service team.

Dwaekki skzoo plush